Policy
At Maid Fresh & Clean we aim to be transparent with our clients. Please take a moment to review our company policy that sets forth the expectations between our business and our clients.
Contact & Response: Maid Fresh & Clean is reachable by phone at 267-630-5069; by email at
maidfreshandcleanllc@gmail.com
; and via social media platforms- Facebook/Instagram/Tiktok @maidfreshandcleanllc. Upon initial inquiry a member of our team will contact you within one business day to discuss details of your cleaning needs.
Consultation: A consultation must be performed prior to an estimate being provided. We are unable to schedule or provide an accurate estimate without viewing the condition of the property. Virtual consultations may be considered under specific circumstances.
Health & Safety: Maid Fresh and Clean takes measures to reduce the spread and risk of viruses. Our technicians will arrive with mask and practice social distancing for the duration of their time at the property. We ask that all occupants comply with these safety measures and practice social distancing when possible.
Deposits: A non-refundable deposit is required to secure your appointment date. Clients will have 48-hours to submit deposit once a date has been agreed upon. After 48-hours we reserve the right to release any date holds. Deposit amount varies and is determined based on the cost of your selected services. All deposits are required to be made via cash transaction; cashapp or debit/credit card. A $3.00 surcharge fee will be applied to all debit/credit card transactions. Deposits may be carried over one time only to a new appointment date, if needed.
Payment: Payment is due immediately upon completion of service for all non-contracted services. Contracted services have up to 24-hours after completion of service to submit payment. Fees may be applied for late payments beyond 24-hours.
Cancellation/Reschedule: You are required to send notice of cancellation and/or need to reschedule no later than 72-hours prior to your scheduled appointment time. Notice must be sent via email to
maidfreshandcleanllc@gmail.com
or via text message to 267-630-5069. Upon timely notice of cancelations/rescheduling you will be granted the ability to reschedule and carry over your deposit one time only from your original appointment date. Any additional cancelations will result in forfeit of deposit and a new deposit will be required for any future scheduling. Failure to provide timely notice of any changes will result in forfeit of deposit.
Property Access & Lock Outs: Clients are expected to provide access to the property at the time of their scheduled appointment. In the event of lateness our staff will remain on site for up to 15-minutes only. A $10.00 fee will be charged for lateness up to 15-minutes. The non-refundable deposit will be forfeited for lock outs beyond 15-minutes and your appointment will be cancelled. Any desire to reschedule will require a new date along with a new deposit.
Supplies: We will provide all cleaning supplies and equipment unless otherwise preferred by the client. All cleaning supplies and equipment are cleaned and disinfected after each use. Clients who have reservations for use of specific cleaning products or equipment should be prepared to provide supplies and/or equipment of their preference for our cleaning technicians to use.
Preparing for your cleaning: Clients are expected to clear all items from any/all countertops, desk, tables, shelves, dressers, nightstands, walkways and floors etc., prior to the start of your appointment, so that our cleaning technicians can promptly begin cleaning upon arrival. For deep cleaning kitchens all items must be removed from inside of cabinets, shelves and refrigerator as well, prior to the start of your appointment. Organizing jobs do not require prior removal of items (as long as they will remain in the same room/area) as this service is included in your organizing package.
Occupants: We ask that children, pets and any other occupants are kept safely away from our cleaning technicians and supplies while they are working within the property, to avoid any harm and/or accidents.
Pest: In an effort to protect our staff and other clients, you will be asked to disclose any known pest issues within the property to be serviced. Any pest issues must be professionally serviced prior to our arrival to clean the home or business. We reserve the right to discontinue service upon discovery of any pest issues while cleaning the property.
Inspections: Clients are required to inspect the property immediately upon completion of services to ensure satisfaction of service. Any unsatisfactory work must be reported immediately upon inspection and will be corrected prior to our technicians leaving the property. In the event that a client is not present upon completion of service, photos will be sent to the client via email or text for approval.
Damage and Breakage: We request that all valuable, collectible or irreplaceable, items (sentimentally valued or monetarily) be stored away and not cleaned by our team. In the event of accidents that result in damaged or breakage of any items within the property clients are required to report such incidents immediately upon inspection of property after services have been rendered. Upon reporting any incident within the appropriate time-frame we will assess the issue to determine responsible party and provide corrective action via repairing or providing monetary compensation of equal value when deemed appropriate. Incidents reported after our cleaning technicians have left the property may or may not be addressed.
Inclement Weather: We reserve the right to request to reschedule client appointments due to inclement and/or unsafe weather conditions. In such events clients will be contacted by phone or email and given the option to cancel or reschedule their appointment to sooner or later date if deemed feasible by both parties.
Photos/Videos: Photos and videos of properties may be captured for advertisement and promotional purposes only. No personal client information will be captured in any photos/videos. Clients will be asked for permission to post photos to our social media platforms and/or website.
Refusal of Service: We reserve the right to refuse or discontinue service to any client and/or at any property that we deem unfit, unsafe or feel unable to meet the needs of the clients requests.
Hours and Holidays: Administrative office hours Monday-Friday 8am-6pm. Cleaning technician availability Monday-Saturday 7am-8pm; Sunday cleanings via special request only. Closed on all federal holidays (New Year’s day, Memorial day, Independence day, Labor day, Thanksgiving day, Christmas day)